The Call Center Dictionary —— The Complete Guide to Call Center and Customer Support Technology Solutions

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ISBN: 9781578200955 出版年：2002 页码：232 Bodin, Madeline CRC Press

Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,