Customer Service Over the Phone —— Techniques and Technology for Handling Customers Over the Phone

----- 电话客服

ISBN: 9781578200467 出版年：1999 页码：141 Coscia, Stephen CRC Press

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effect