The Complete Guide to Customer Support —— How to Turn Technical Assistance Into a Profitable Relationship

----- 客户支持完整指南

ISBN: 9781578200979 出版年：2002 页码：273 Fleischer, Joe CRC Press

Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t