A Practical Guide to Call Center Technology —— Select the Right Systems for Total Customer Satisfaction

----- 呼叫中心技术实用指南

ISBN: 9781578200948 出版年：2002 页码：504 Waite, Andrew CRC Press

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording