Complaint Management Excellence —— Creating Customer Loyalty through Service Recovery

----- 投诉管理卓越:通过服务补救创造顾客忠诚度

ISBN: 9780749465308 出版年：2012 页码：208 Cook, Sarah Kogan Page

Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.