Creating Customer Loyalty —— Build Lasting Loyalty Using Customer Experience Management

----- 创建客户忠诚度:使用客户体验管理来提供持久的客户忠诚度

ISBN: 9780749484309 出版年：2019 页码：265 Daffy, Chris Kogan Page

Develop the skills to design and implement a sustainable customer loyalty improvement programme in your organization and be rewarded with increased market share, improved sales and enhanced profitability.