100 Practical Ways to Improve Customer Experience —— Achieve End-to-End Customer Engagement in a Multichannel World

----- 100多种改善客户体验的实用方法：在多渠道世界中实现端到端的客户参与度

ISBN: 9780749482671 出版年：2018 页码：305 Newman, Martin McDonald, Malcolm Kogan Page

Transform your business by improving customer experience across the entire end-to-end value chain with this practical guide, including 100 tips and case studies from brands like Amazon, AirBnB and Uber.