Knowledge Management for Services, Operations and Manufacturing

ISBN: 9781843343257 出版年：2016 页码：209 Young, Tom Chandos Publishing_RM

Principles Knowledge management models for services, operations and manufacturing Performance benchmarking and knowledge management Processes for learning from performance Processes for learning from others Communities of practice The corporate knowledge base Technology Roles Assurance and monitoring The linkage with other management disciplines Case histories Summary and conclusions.