Delivering ITSM for Business Maturity —— A Practical Framework

----- 为业务成熟度提供ITSM：实用框架

ISBN: 9781789732542 出版年：2019 页码：200 Beverly Weed-Schertzer Emerald Publishing Limited

IT Service Management (ITSM) is an imperative part of achieving business maturity, but has long been thought of only in technical terms, and not as part of a larger whole. In this exciting new take on ITSM, leading expert Beverly Weed-Schertzer positions ITSM at the heart of company strategy to build a layered operating model.