Introduction Part 1 Case studies: The trade union researcher: Sandeep The further education lecturer: Peter The voluntary organisation: Wendy The academic: Sandra The media consultant: Jeremy An international student: Olaf The Cochrane Library: Jo and Ioannis The legal viewpoint: Annabel Educational usage of economics and management resources in France Finding and managing information for the international community: Barbara From practice to need i?½ some reflections. Part 2 The information issues: Effective online information services management Selection Marketing your service Usability Making your resource more accessible Legal issues Building user skills Subject classification Metadata Technology. Part 3 The information issues: Social horizons Technological horizons From need to service: the changing role of the information professional.
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