Customer Care —— A Training Manual for Library Staff

----- 用户关怀：图书馆馆员用户手册

ISBN: 9781843345701 出版年：2010 页码：263 Gannon-Leary, Pat McCarthy, Michael Chandos Publishing_RM

Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.Dual use reference work and/or training manualPotential as a text bookApplicable to a wider context than LIS could be used for a whole HEI institutional approach to customer care or in local authorities/public services