This book presents a comprehensive review of the strategies, operations and safety of the airline industry. Topics discussed herein include a financial history and analysis of the U.S. airline industry; outsourcing strategies of full-service airlines; measuring and benchmarking airport efficiency; service quality and internal differences among members of the airline alliances; measures used to schedule airline crew under a variable workload using fixed days on and days off patterns; and frequent flyer mile usage among passengers.
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