Skills Training in Communication and Related Topics —— Dealing with Conflict and Change

----- 沟通技能培训及有关专题 第1部分：处理冲突与变化

ISBN: 9781846192777 出版年：2018 页码：326 Belzer, Ellen Salinsky, Mary CRC Press

With packed curricula in most health care training institutions, and hectic schedules in practices and administrative offices, time for teaching vital communication and interpersonal skills is often at a premium.This book is designed to equip trainees with the skills needed to deal effectively with conflict, difficult behaviours and other complex situations, employing a 'learning by doing' approach for effective and engaging learning. It has been designed for practice leaders, hospital leaders and public health professionals helping health care professionals upgrade their skills, and especially for faculty members who teach students and residents. It contains over 100 exercises designed for use in a variety of training situations, and which take into consideration the often limited training time available for non-clinical topics. The exercises range in length from minutes to over an hour, whilst a selection grid allows trainers and educators to select the right exercises to cover topics in the available time.