Logistics and Fulfillment for e-business —— A Practical Guide to Mastering Back Office Functions for Online Commerce

----- 电子商务的物流与实现

ISBN: 9781138436428 出版年：2001 页码：556 Reynolds, Janice CRC Press

Logistics and fulfillment management (LFM) - the management of the flow of goods, services and information throughout a value chain - is becoming an important part of e-business. This book shows the reader what is involved in running an e-business: operating a warehouse; pulling inventory from shelves and packing it for shipment and retaining a shipping service; and forecasting, planning, tracking orders until they arrive at their destination. The author also highlights the need for after-sales care: returned products; warranties; and technical support. To support all of these things an e-business should implement an automated LFMS to fulfil their needs.