Culture and Trust in Technology-Driven Organizations

ISBN: 9780367379131 出版年：2013 页码：176 Alston, Frances CRC Press

Importance of Trusting Cultures Introduction Technology-Driven Organizations in the Global Marketplace Relationship between Increased Productivity and Trusting Cultures LITERATURE REVIEW AND THE EMPIRICAL STUDY Literature Review Introduction Organizational Culture Defining Organizational Culture Burns and Stalker's Organic and Mechanistic Management Systems Likert System IV Management Process Connection between Mechanistic and Organic Cultures and Likert Management Systems Summary of Culture Literature Review Organizational Trust Defining Organizational Trust Principal Trust Attributes Summary of Trust Literature Review RESULT OF EMPIRICAL STUDIES Research Statement and Methodology Introduction Research Question and Objective Hypotheses Research Significance and Contribution to the Body of Knowledge Contribution to the Discipline of Management and Leadership Survey Instrument Selection Demographic Questionnaire Targeted Population Data Collection Process Pilot Study Conducting the Pilot Study Pilot Results Summary of Pilot Study Lesson Learned Full Study Introduction Description of Data Analysis Methods Data Characteristics Participating Organizations Data and Analysis of Results Normality and Survey Reliability Analysis Mean Analysis Correlation Analysis Hypothesis Testing-Trust Attributes Analysis by Organization Summary of Organizational Analyses Trust in Technology-Driven Organizations Gender Analysis Ethnic Group Analysis Age Analysis Job Tenure Analysis Industry Analysis Job Status/Position Analysis Conclusion Technology-driven organization culture Characteristics of Technology-Driven Organization Cultures Redefining Cultures for Technology-Driven Organizations Culture-the Foundation of Trust Summary Study Recommendations and Conclusions Recommendations Conclusion Limitation of the Study Areas for Future Study PRACTITIONER'S GUIDE Practitioner's guide Introduction Organizational Diversity Organizational Alignment and Policies Dealing with Perceptions Role of Trust Attributes in Building a Culture of Trust Selection and Promotion of New Managers Building Trusting Cultures Perils of Distrust Behaviors That Facilitate Trust Interpersonal Communication Soft Side of Management Leader's Role Leadership Styles Manager's Toolkit Introduction Guidelines for Assessing Organizational Culture and Trust Case study Case study Case study Case study Case study Individual Trust Questionnaire Organization Trust Questionnaire Employee Engagement Trust Questionnaire Management Trust Questionnaire Instruction for Completing the Organizational Culture Questionnaire Culture Focus Group Questions Trust Focus Group Questions Practitioner Guide Summary References Appendix A: Participating Organization Data and Charts