Return On Process (ROP) —— Getting Real Performance Results from Process Improvement

----- 返回过程（ROP）：从过程改进中获得真实的性能测试结果

ISBN: 9781439886397 出版年：2016 页码：379 West, Michael Auerbach Publications

Although there are countless books about process improvement and business performance, there is a dearth of literature on how process improvement yields business performance results. Filling this need, Return On Process (ROP): Getting Real Performance Results from Process Improvement provides strategic and tactical guidance on how to achieve a posi