Advances in the Human Side of Service Engineering

ISBN: 9781439870266 出版年：2012 页码：490 CRC Press

If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineerin