Decision Making in Service Industries —— A Practical Approach

----- 服务行业的决策：一种实用的方法

ISBN: 9781138073685 出版年：2012 页码：453 CRC Press

In real-life scenarios, service management involves complex decision-making processes usually affected by random or stochastic variables. Under such uncertain conditions, the development and use of robust and flexible strategies, algorithms, and methods can provide the quantitative information necessary to make better business decisions. Decision M