Implementing the IT Balanced Scorecard —— Aligning IT with Corporate Strategy

----- 实施IT平衡计分卡

ISBN: 9780849326219 出版年：2016 页码：523 Keyes, Jessica Auerbach Publications

Why Balanced Scorecard? What Is Balanced Scorecard? Attributes of Successful Performance Measurement Systems Case Studies Understanding Performance Management: Balanced Scorecard at the Corporate Level Understanding Performance Management Techniques for Performance Assessment, Management, and Improvement Performance Measurement Balanced Scorecard at the Corporate Level Key Elements of a Balanced Scorecard Project Getting Ready Developing Benchmarks Choosing Metrics Process Mapping The Balanced Scorecard Plan Aligning IT to Organizational Strategy The IT Balanced Scorecard Altering the Balanced Scorecard for IT Great-West Life Case Study Representative IT Balanced Scorecard Value Metrics Drilling Down to the Specific System Keeping Track of What Is Going On Aligning IT to Meet Financial Objectives Cost-Benefit Analysis Break-Even Analysis Estimating ROI for an IT Project Earned-Value Management Rapid Economic Justification Portfolio Management Calculating the Net Worth of Organizational Information IAM: Intangible Assets Monitor The Prediction Market Aligning IT to Meet Customer Objectives Customer Intimacy and Operational Excellence Innovation Aligning IT to Meet Business Process Objectives The IT Utility Integrating CMM into Business Process Objectives Quality and the Balanced Scorecard Process Performance Metrics Aligning IT to Promote Learning and Growth Liberate Rather than Empower The Challenge of Peopleware Attributes of the Good Tech Manager Hiring the Best People Techniques for Motivating Employees Nontechnological Issues in Software Engineering Creativity Improvement Communications and Group Productivity Management Quality Considerations Training Compliance, Awareness, and Assurance The Proactive Risk Strategy Risk Assessment Just What Is Critical to Project Success? Scorecard and Other Performance Measurement Tools Department of Defense Performance Assessment Guide Aha! Executive Decision Support System (Balanced Scorecard Application) The Performance Organiser Microsoft Balanced Scorecard Framework CorVu 5 SAS Strategic Performance Management ActiveStrategy Enterprise QPR 7 Collaborative Management Software Suite, Including QPR ScoreCard, QPR ProcessGuide, and QPR Collaboration Portal QPR ScoreCard Software, QPR ProcessGuide Software, QPR CostControl Software, and Strategy Map Software Healthwise Balanced Scorecard(TM) Appendix A: IT Staff Competency Survey Appendix B: U.S. Air Force Software Metrics Capability Evaluation Guide Appendix C: Traditional IT Metrics Reference Appendix D: eBay Balanced Scorecard Analysis Appendix E: Benchmarking Data Collection from a Software Engineering Requirements Elicitation Perspective Appendix F: Behavioral Competencies Appendix G: The Malcolm Baldrige National Quality Award Program Appendix H: Value Measuring Methodology Appendix I: Balanced Scorecard Samples Appendix J: Resources Appendix K: The E-Business Audit Appendix L: Establishing a Software Measurement Program Appendix M: Process Assets by CMM Level: Focus on Process Improvement Appendix N: Selected Performance Metrics