The Insider's Guide to Outsourcing Risks and Rewards

ISBN: 9780367453640 出版年：2016 页码：313 Rost, Johann Auerbach Publications

INTRODUCTION Myths about offshore outsourcing Best Practices Risks and Hazards Checklist for strategic successful offshore outsourcing Opinions and Hard Numbers about Global Sourcing Annotated Glossary and Synonyms DRIVERS Technological drivers Commercial and Strategic Drivers Allotting driver priority COSTS Realistic Estimation of Costs Costs Dynamics Communication Cost Overall Business Subsistence in Case of War and Disasters COUNTRIES Importance of Background Information About the Contributing Countries Investment Climate Economic Facts in the Offshore Country Legal systems PARTNERS Vendor Selection and Contract Negotiation Diligence Due - Eliciting Information About Vendors Vendor's Need to Garner Information Regarding the Customer Governance Dispute Resolution Benchmark Audits STAKEHOLDERS Conflicting Viewpoints: An Introductory Case Study Customers and Vendors Staff in Developing Countries Management of Human Resources in Emerging Software Industries The Customer's In-house Team Offshore Manager Envoys from Western Companies Offshore Staff Working in Industrialized Countries Offshore Advisors Shady Business Agents The Public Opinion in Industrialized Countries: Globalism BUSINESS ARCHITECTURES Options for Business Models Constraints for Business Models Communication and Cultural Distance Multi-sourcing SELECTING SUITABLE PROJECTS Less Challenging Projects Projects Requiring Very Specific Technological Know-how Virtual Teams Highly Iterative Development Processes Unsuitable Projects CONTRACTS Requirements Fixed Price Contracts Unit-Price Contracts Guarantee Period Transferring Responsibility for Source Code Service Agreements - Outsourcing the IT for a Certain Time ESPIONAGE Espionage: An Introductory Case Study Targets of Espionage Potential Security Vulnerabilities in Offshore Scenarios Defense Against Espionage Termination of the Outsourcing Relation Contractual Stipulations Vendors Forestall the Departure of a Customer Issues of the Post-termination Transition Hard Numbers