Measuring the Performance of Public Services: Principles and Practice

ISBN: 9781139211161 出版年：2012 页码：334 Michael Pidd Cambridge University Press

List of figures List of tables Part I. Principles of Performance Measurement: 1. Measuring public sector performance 2. Why measure, what to measure and what can go wrong Part II. Different Uses for Performance Measurement: 3. Measurement for improvement and planning 4. Measurement for monitoring and control 5. Measurement for comparison 6. Measurement for accountability Part III. Practical Methods for Performance Measurement: 7. Measuring performance through time 8. Scorecards and multidimensional indicators 9. Composite indicators 10. League tables and ranking 11. Data envelopment analysis Index.