Part I. Background and Theory: 1. Western intervention in the Balkans: the strategic use of emotion in conflict 2. Emotions as resources 3. The strategic use of emotions I: theory 4. Western intervention games 5. The strategic use of emotions II: developing strategies, examples from non-Balkan cases 6. The strategic use of emotions III: hypotheses Part II. Cases and Tests: 7. Background to Western intervention in the Balkans 8. The case of the Roma 9. Background on Kosovo 10. Kosovo: waiting for the West 11. Kosovo: intervention games I 12. Kosovo: intervention games II 13. Kosovo conclusions 14. South Serbia 15. Macedonia 16. Bosnia 17. Montenegro 18. Conclusion.
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