Understanding Emotional Intelligence —— Strategies for Boosting Your EQ and Using it in the Workplace

----- 理解情商：提升您的情商并在工作场所使用它的策略

ISBN: 9780749458805 出版年：2011 页码：240 Kay, Frances Kite, Neilson Kogan Page

Chapter - 00: Introduction Chapter - 01: Emotional intelligence explained and illustrated Chapter - 02: Emotional intelligence building blocks Chapter - 03: T en character traits of emotionally intelligent people and ten of those who are not Chapter - 04: Emotions and their impact on work and life Chapter - 05: Emotional intelligence and the roles people play Chapter - 06: T he evolution of an emotionally intelligent organization Chapter - 07: Emotional intelligence blind spots Chapter - 08: Persuasiveness in business Chapter - 09: Emotional intelligence and 20 business situations you could face Chapter - 10: Emotional intelligence and the personal situations you face Chapter - 11: T he importance of emotional intelligence in the world of social media and mobile communications Chapter - 12: Measuring your emotional intelligence