Incivility: The Rude Stranger in Everyday Life

ISBN: 9780521719803 出版年：2010 页码：232 Smith Phillips King Cambridge University Press

1. Redirecting incivility research 2. The fundamentals of the incivil encounter 3. Everyday incivility and the everyday round 4. Emotions and sequences 5. Gender, age and class: divergent experiences? 6. After the event: coping, avoiding and changing 7. General attitudes towards the stranger: exploring fear and trust 8. How to confront incivility 9. Twenty questions and answers.