The Mediator's Handbook

ISBN: 9780455233291 出版年：2014 页码：444 Ruth Charlton Micheline Dewdney Thomson Reuters-Lawbook Co.

The mediation process is explained in simple steps applicable to all forms of dispute and clearly outlines the required skills, techniques and strategies, especially communication skills. Importantly, variations to the mediation process are explained as are the roles of advisers, support persons and interpreters.