Developments In The Call Centre Industry —— Analysis, Changes And Challenges

----- 呼叫中心行业分析、变化和挑战的发展

ISBN: 9780203003008 出版年：2006 页码：224 John Burgess And Julia Taylor & Francis

Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.