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An ethnographic study of how funeral director's semantically construct the activity of funeral work reveals a central metaphor, "smoothness", that organizes the funeral director's concept of his work role. The metaphor is defined ostensively by everyday strategies for doing funeral directing: establishing operating procedures, staffing scenes, creating slack, reframin^ removal settings, restoring the remains, familiarizing the environment, and structuring interactions. These activities allow the funeral director to avoid mistakes and events which might mar the funeral process and thereby link funeral directing to other occupations that manage human crises.
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