INTRODUCTION 1. The Components of Quality in Health Care 2. Determining What to Monitor 3. Determining Priorities in Monitoring 4. Selecting Approaches to Assessing Performance 5. Formulating Criteria and Standards 6. Obtaining the Necessary Information 7. Choosing When and How to Monitor 8. Constructing a Monitoring System 9. Bringing About Behaviour Change 10. The Effectiveness of Quality Monitoring
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