Crisis Management in a Complex World

ISBN: 9780195328721 出版年：2008 页码：219 Gilpin, Dawn R Murphy, Priscilla J Oxford University Press

Today's managers, business owners, and public relations practitioners grapple daily with a fundamental question about contemporary crisis management: to what extent is it possible to control events and stakeholder responses to them, in order to contain escalating crises or safeguard an organization's reputation? The authors meet the question head-on, departing from other crisis management texts, and arguing that a complexity-based approach is superior to the standard simplification model of organizational learning.