The Handbook of Behavioral Operations Management —— Social and Psychological Dynamics in Production and Service Settings

----- 行为运营管理手册：生产和服务设置中的社会心理动力学

ISBN: 9780199357215 出版年：2015 页码：441 Oxford University Press

This handbook provides easy to access insights into behavioral phenomena in production and service settings, ready-to-play games and activities for class settings, and applicable prescriptions for practice. The text serves a dual role as a desk/training reference to practitioners seeking to develop greater system understanding among their workers.