Managing Services —— Challenges and Innovation

----- 论管理中的服务管理：挑战与创新

ISBN: 9780199696086 出版年：2014 页码：225 Oxford University Press

Preface 1. Managing Services and the Service Sector: An Introduction 2. Service Measurement and Definition: Challenges and Limitations 3. The Shifting Terrain of Service Operations Management 4. Employment in Service and the Service sector 5. Gender and Diversity Challenges in Professional Services Firms 6. Management Innovation in the UK Consulting Industry 7. Society s Grand Challenges: What Role for Services? 8. Reconceptualising Service through a Service-Dominant Logic 9. Innovation in Services: An Overview 10. Offshoring and Outsourcing of Administrative and Technical Services: a Modularity Perspective 11. Service Systems for Value Co-Creation